Last updated: October 2023
By accessing or using the Clueless platform ("Platform"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the service. The Platform acts as a marketplace connecting users seeking bespoke fashion generation and production with qualified independent tailors ("Ateliers").
Users may leverage our AI engines to generate garment concepts. You retain the right to use, modify, and request production for these designs through our platform. Clueless retains a non-exclusive license to use generated outputs for platform improvement and marketing purposes. We do not guarantee that AI-generated concepts are physically manufacturable until reviewed and approved by an Atelier.
When participating in custom garment production, you are responsible for providing accurate biometric measurements. While our Digital Twin technology aims for high accuracy, the final responsibility for ensuring measurements are correct rests with the user. Inaccurate measurements provided by the user may void certain return or remake policies.
PaymentsAll payments are processed securely through our platform. Funds are held in escrow and released to Ateliers based on agreed-upon project milestones.
CancellationsOrders may be cancelled for a full refund prior to the Atelier commencing production (typically marked by fabric procurement or pattern drafting). Once production has begun, cancellations are subject to our bespoke returns policy.
The Clueless platform, its original content, features, and functionality are owned by Clueless and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.