Clueless
Entry
Bespoke Returns Policy

The Reality of Bespoke

Because every piece created on Clueless is custom-tailored to your unique measurements and AI-generated design choices, standard e-commerce return policies do not apply.

No "Change of Mind"

Bespoke garments are cut to your exact shape. Once an Atelier begins production, cancellations or returns for preference are not permitted.

The Remake Guarantee

If the garment significantly deviates from the agreed design or falls outside acceptable fit tolerances, the Atelier will attempt an alteration.

Escrow Protection

Your payment is held in escrow until the final garment is delivered and the 7-day dispute window closes.

1. Cancellations

You may cancel an order for a full refund only before the Atelier accepts the quote and moves the order into the "Production Started" phase on the Kanban board. The point of no return is typically when the tailor cuts the physical fabric or drafts the final pattern.

2. Fit Issues and Measurement Discrepancies

As the customer, you are responsible for providing correct Digital Twin measurements.

  • User Error: If the provided measurements change post-order (e.g., significant weight loss/gain) or were incorrectly taken without using our guided tools, the cost of alterations falls solely on the customer.
  • Atelier Error: If the physical garment measurements deviate by more than +/- 1.5 inches (industry tolerance) from the provided Digital Twin data, the Atelier is obligated to perform the alteration or, if impossible, initiate a remake at their expense.

3. Dispute Process

If a dispute arises over fit or design fidelity:

  1. Open a Case (`/support`)Within 7 days of package delivery tracking confirmation, log into your Dashboard and open a dispute attached to the specific order.
  2. Upload EvidenceYou must provide clear, well-lit photographs wearing the garment, along with tape measure photos highlighting the specific measurement discrepancies.
  3. Resolution WindowThe Atelier has 7 days to offer a solution (e.g., partial refund for local tailoring, returning the garment for alteration, or a full remake).
  4. EscalationIf an agreement cannot be reached, the dispute escalates to Clueless mediation. We will review the chat logs, the agreed-upon design prompt, and measurement data to issue a final, binding ruling regarding escrow release.
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